Frequently Asked Questions (FAQs)

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For Consumers

The Kivivi Community

Is Kivivi free?
Who uses Kivivi?
Do I have to login to use Kivivi?
Looks like I can do a lot without logging in. What additional benefits do I get if I register and login?
How can I invite my friends to Kivivi?

Service Providers on Kivivi

Can I find my neighborhood health and beauty businesses in Kivivi?
Can service providers on Kivivi contact me directly?
What kind of health and beauty topics and services can I find on Kivivi?

For Providers

Is Kivivi free?

Yes. It's 100% free.

Who uses Kivivi?

Health and beauty enthusiasts who want to look good and feel great.

Do I have to login to use Kivivi?

You can do a lot on Kivivi without logging in. We believe in delighting you with great user experience. Here are somethings you can do without logging in:

Read and heart content that you love
Share content that you love with connections in your social networks
Heart and refer service providers that you love. Obtain information about service providers and contact them
Read and write endorsements for service providers that you love
Post comments

Looks like I can do a lot without logging in. What additional benefits do I get if I register and login?

When you register and subsequently login to Kivivi, you will be able to have a more personalized experience. Here are some highlights:

Add posts that you like to your favorites for easy future reference
Access all your favorite posts, deals, service providers and their posts from a single "My Favorites" page.
Comment, endorse and submit feedback without filling in the name and email address every single time
Easily find service providers from your local neighborhood

How can I invite my friends to Kivivi?

Share a great post, deal or information about a service provider that you love. There are a variety of options all the way from emailing to posting on your social networks. You can also check out our great referral program.

Can I find my neighborhood health and beauty businesses in Kivivi?

Yes. If you don't find your favorite business or service provider in Kivivi, please participate in our great referral program and send us your referrals.

Can service providers on Kivivi contact me directly?

They can contact you only after you have sent them an email through Kivivi.

What kind of health and beauty topics and services can I find on Kivivi?

Health and beauty topics and services related to face, hair care, massage, nail care, makeup, skin care, body treatments, waxing, medical spa treatments, cosmetic surgery, fitness, wellness, mind and many others.

Why should I use Kivivi?

Here are the top ten reasons:

Pay nothing. It's a free service. We will add some premium services in future releases but you will have the freedom to upgrade as you deem fit.
Benefit from a web based service and community that is 100% focused on health and beauty.
Reach hundreds of thousands of health and beauty enthusiasts. It's difficult, expensive and time consuming for a small business to reach this kind of scale on it's own.
Go beyond merely listing yourself. Have a direct conversation and connection with consumers.
Use your expertise to post great content and make an impression. Delighted consumers can easily discover and reach out to you on Kivivi to make an appointment for your services.
Increase your appointments through word of mouth and referrals on Kivivi. Satisfied customers can easily refer you on Kivivi to their local connections in any social network.
Get your satisfied customers to endorse you. These endorsements are a great way for your prospective customers to hear from others like themselves.
Take control of your reputation. Great conversation, connections, referrals and endorsements provide consumers with more than just reviews to form an opinion about you.
Reach out to consumers on a media that is expanding. Why focus your time and resources on the print media whose readership is decreasing every day?
Continuously obtain insights and analytics on the results of your efforts on Kivivi. When was last time you knew who or how many people were reading your ads in the print media?

What's the typical profile of Kivivi users?

Kivivi users are:

Interested in health and beauty.
Enthusiastic about looking good and feeling great.
Web, technology and social media savvy.
Independent, creative and value opinions and referrals from connections in their network.
Living in your neighborhoods in the United States.

What kind of health and beauty service providers can benefit from using Kivivi?

Here is a sample of service providers that can benefit from using Kivivi:

Beauty salons, day spas, medical spas and wellness centers
Hair stylists, makeup artists, estheticians, cosmetologists, beauticians, massage therapists, physical therapists and cosmetic surgeons
Fitness centers, yoga and pilates studios, weight loss centers
Personal trainers, chiropractors, nutritionists, dietitians and herbalists

How can I connect with and have a conversation with Kivivi users?

Why limit yourself to that occasional interview, press release or advertisement? Using Kivivi is like having your own direct channel, 24/7, but with out the costs, technology development or maintenance hassles.

Kivivi makes it extremely easy for you to have a direct conversation and connection with your current and prospective customers. Post great content. Consumers can then comment on it, heart it and favorite it. Consumers can automatically subscribe to all your posts through an RSS reader. They can email you with questions and requests for appointments. Satisfied customers can even endorse you for your outstanding service. Don't be shy about asking for one.

How will Kivivi help consumers make informed decisions about my health and beauty business?

Kivivi offers consumers many ways to review and assess your community driven social reputation. The better your reputation, the more at ease consumers will be in making appointments with you:

Hearts – The more hearts you or your content have, the higher the vote of confidence in you.
Shares – The more often your content or your profile is shared or referred, the higher the vote of confidence in you.
Favorites – The more often consumers favorite your content, the higher the vote of confidence in you.
Endorsements – The more endorsements (detailed testimonials) you have, the higher the vote of confidence in you.

How will you promote Kivivi to consumers interested in health and beauty?

We will promote Kivivi to hundreds of thousands of target consumers living in your neighborhoods through referral programs, focused web based advertising, search engine optimization, social media, blogs, community events and press.

What kind of content can I post on Kivivi?

Content can be in the form of articles, pictures, videos or links.

Posting inspiring success stories, great tips, how-tos and advice is just one way to get started. Share what you know, how you did it, what techniques or products you used, who you helped, what worked and didn't work. Consumers will love you from the bottom of their heart for your engagement and willingness to share what you know or did.

Kivivi users are health and beauty enthusiasts. So you can post great content on a variety of health and beauty topics. Here are some examples. Beauty topics could include tips related to hair, face, body, skin, makeup, massage, relaxation, rejuvenation. Health topics could include advice related to Diet, fitness and mind.

Posting deals and promotions is another great way. Deals and promotions are a perennial favorite of Gen X and Gen Y consumers. They give yet another reason for consumers to connect and make an appointment with you.

How often should I post?

You are the real hands-on expert that helps hundreds everyday to look good and feel great. We believe you can post more content in one day than what a magazine can publish in a whole issue. Use the crawl, walk, run approach. To start with and get into the rhythm, post once a day or even once a week and then ramp it up from there.

Health and beauty tips and deals are one of the most searched for content by women on the web. The more often you post, the more often you will connect with them. Even search engines love fresh, frequent content and they will help you to be discovered more easily on the web.

Can I leverage my content on Kivivi for my other social media activities?

Absolutely. Your content is as good as it's ability to reach your other connections through as many channels as possible. On Kivivi, you can easily share your content with your followers on twitter, fans on facebook or with any of your connections in just about any social network on earth. We haven't forgotten the good old email and text messaging either.

I have a website? How does it fit into the mix?

Very nicely. Consumers who discover you on Kivivi will be interested in knowing more about you and services. They can easily access your website from your profile on Kivivi. Kivivi will increase the number of referrals to your website. If they haven't already discovered you on Kivivi, refer them to the great tips, deals, promotions and more you posted on Kivivi. It's a great way for them to stay connected with you between appointments.

Do I need a website to use Kivivi?

No. You can have your own business page on Kivivi. It essentially acts like your own supercharged website. Give your personalized address on Kivivi to your customers. Without spending a dime, you are up and running. No one to hire, nothing to update or maintain.

Do I need to install and maintain software and hardware to use Kivivi?

Nope. Kivivi is a web based service. Kivivi allows you to focus on delighting your customers, having a great conversation with them and acquiring new customers. You don't have to worry about installing and maintaining software and hardware or hiring an IT person.

What are hearts?

A heart is equivalent to a vote of confidence. It is a quick, heart-felt way to show what you love.

What are endorsements?

An endorsement is a detailed testimonial. If you had a great experience with a service provider and would like to return the favor, provide an endorsement with all the details. It will help other Kivivi users to know more about a service provider before they make an appointment.