Frequently Asked Questions (FAQs)

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For Consumers

Is Kivivi free?
Who uses Kivivi?
Do you need my credit card information to book an appointment for the deal I like?
How do I pay for the deal?
Can I cancel an appointment after it’s booked?
Can I book multiple appointments?
Do I have to login to use Kivivi?
Looks like I can do a lot without logging in. What additional benefits do I get if I register and login?
How can I invite my friends to Kivivi?
What kind of health and beauty deals and appointments can I find on Kivivi?

For Providers

I am a health and beauty service provider. Why should I use Kivivi?
What's the typical profile of Kivivi users?
What kind of health and beauty service providers can benefit from using Kivivi?
How can I connect with and have a conversation with Kivivi users?
How will Kivivi help consumers make informed decisions about my health and beauty business?
How will you promote Kivivi to consumers interested in health and beauty?
What kind of content can I post on Kivivi?
How often should I post?
Can I leverage my content on Kivivi for my other social media activities?
I have a website? How does it fit into the mix?
Do I need a website to use Kivivi?
Do I need to install and maintain software and hardware to use Kivivi?

General

What are endorsements?

Is Kivivi free?

Yes. It's 100% free to use. You pay nothing to search for great deals or book appointments instantly on Kivivi.

Who uses Kivivi?

Health and beauty enthusiasts who want to look good and feel great.

Do you need my credit card information to book an appointment for the deal I like?

No.

How do I pay for the deal?

After your appointment is complete, you pay the “Deal Price” directly to the service provider.

Can I cancel an appointment after it’s booked?

Yes. We encourage you to cancel before the time specified in the deal’s cancellation policy.

Can I book multiple appointments?

Yes.

Do I have to login to use Kivivi?

You can do a lot on Kivivi without logging in. We believe in delighting you with great user experience. Here are somethings you can do without logging in:

Search for deals
View appointments
Share deals and announcements that you love with with your friends on twitter or facebook.
Use facebook “Like” to give positive feedback about great deals and announcements
“Like” and refer service providers that you love. Obtain information about service providers.
Read and write endorsements for service providers that you love
Post comments

Looks like I can do a lot without logging in. What additional benefits do I get if I register and login?

When you register and subsequently login to Kivivi, you will be able to have a more personalized experience. Here are some highlights:

Book appointments instantly with a single click
Cancel appointments
Opt-in to get deals emailed directly to your inbox
Comment, endorse and submit feedback without filling in the name and email address every single time
Refer friends using your personalized links and automatically enter to win our promotional giveaways

How can I invite my friends to Kivivi?

Use the “Refer Friends” link to get your personalized referral links and easily invite your friends. You will automatically enter to win our promotional giveaways. You can also share information about great deal, announcements or information about a service provider that you love. There are a variety of options all the way from emailing to posting on twitter and facebook.

What kind of health and beauty deals and appointments can I find on Kivivi?

Health and beauty services related to face, hair care, massage, nail care, makeup, skin care, body treatments, waxing, medical spa treatments, cosmetic surgery, fitness, wellness, mind and many others.

I am a health and beauty service provider. Why should I use Kivivi?

Here are the top ten reasons:

Kivivi is the only service that allows you to post great deals and instant appointments, all in one place. You will know exactly when consumers will come in to redeem the great deals you have posted. No more scheduling nightmares!
Just login and post as many or as few deals and appointments as you want, when you want them. You don’t have to wait in line to post your own deals.
Pay nothing upfront. The consumer pays (your deal price) you first, after the appointment is complete. You then pay Kivivi a small referral fee. So, you pay us after you get paid and not for clicks, impressions or for just using Kivivi.
Setting up your profile and posting announcements is always free. You pay absolutely nothing.
Benefit from a web based service and community that is 100% focused on health and beauty. Reach hundreds of thousands of health and beauty enthusiasts. It’s difficult, expensive and time consuming for a small business to reach this kind of scale on it’s own.
Go beyond merely listing yourself. Have a direct conversation and connection with consumers by offering great deals, instant appointments and posting announcements related to your business events or articles related to your expertize.
Increase your appointments through word of mouth and referrals on Kivivi. Satisfied customers can easily refer your deals and announcements using email, twitter and facebook.
Get your satisfied customers to endorse you. These endorsements are a great way for your prospective customers to hear from others like themselves.
Take control of your reputation. Great deals, instant appointments, referrals and endorsements provide consumers with more than just reviews to form an opinion about you.
Reach out to consumers on a media that is expanding. Why focus your time and resources on the print media whose readership is decreasing every day?

What's the typical profile of Kivivi users?

Kivivi users are:

Interested in health and beauty.
Enthusiastic about looking good and feeling great.
Web, technology and social media savvy.
Independent, creative and value opinions and referrals from connections in their network.
Living in your neighborhoods in the United States.

What kind of health and beauty service providers can benefit from using Kivivi?

Here is a sample of service providers that can benefit from using Kivivi:

Beauty salons, day spas, medical spas and wellness centers
Hair stylists, makeup artists, estheticians, cosmetologists, beauticians, massage therapists, physical therapists and cosmetic surgeons
Fitness centers, yoga and pilates studios, weight loss centers
Personal trainers, chiropractors, nutritionists, dietitians and herbalists

How can I connect with and have a conversation with Kivivi users?

Why limit yourself to that occasional interview, press release or advertisement? Using Kivivi is like having your own direct channel, 24/7, but with out the costs, technology development or maintenance hassles.

Kivivi makes it extremely easy for you to have a direct conversation and connection with your current and prospective customers. Post great content in the form of deals, instant appointments and announcements. Health and beauty enthusiasts can then share it, Like it or comment on it. Satisfied customers can even endorse you for your outstanding service. Don't be shy about asking for one.

How will Kivivi help consumers make informed decisions about my health and beauty business?

Kivivi offers consumers many ways to review and assess your community driven social reputation. The better your reputation, the more at ease consumers will be in making appointments with you for your deals: 1. Like – Facebook “Like” allows consumers to give positive feedback about great deals and announcements. The more Likes your deals have, the higher the vote of confidence in you. 2. Shares – The more often your content or your profile is shared via email, twitter or facebook, the higher the vote of confidence in you. 3. Endorsements – The more endorsements (detailed testimonials) you have, the higher the vote of confidence in you.

How will you promote Kivivi to consumers interested in health and beauty?

We will promote Kivivi to hundreds of thousands of target consumers living in your neighborhoods through email, referral programs, focused web based advertising, search engine optimization, social media, blogs, community events, press and other partners.

What kind of content can I post on Kivivi?

Content can be in the form of deals, appointments and announcements.

Great deals are a perennial favorite of Gen X and Gen Y consumers. Great deals combined with the ability to make instant appointments, online, 24/7 - that’s the killer combination that helps Gen X and Gen Y consumers to save more time and money.

Posting inspiring success stories, great tips, how-tos and advice is just one way to get started with announcements. Announcements cans be in the form of articles, pictures, videos or links. Through announcements, share what you know, how you did it, what techniques or products you used, who you helped, what worked and didn't work. Kivivi users are health and beauty enthusiasts. So you can post great content on a variety of health and beauty topics. Beauty topics could include tips related to hair, face, body, skin, makeup, massage, relaxation, rejuvenation. Health topics could include advice related to Diet, fitness and mind. Consumers will love you from the bottom of their heart for your engagement and willingness to share what you know or did. You could also announce your upcoming events.

How often should I post?

You can post deals and appointments as often as you want. Just login and you are in-charge. Allow customers to book appointments for your deals during a single week or for multiple weeks.

When it comes to announcements, you are the real hands-on expert that helps hundreds everyday to look good and feel great. We believe you can post more content in one day than what a magazine can publish in a whole issue. Use the crawl, walk, run approach. To start with and get into the rhythm, post announcements once a day or even once a week and then ramp it up from there.

Health and beauty deals and tips are one of the most searched for content by women on the web. The more often you post, the more often you will connect with them. Even search engines love fresh, frequent content and they will help you to be discovered more easily on the web.

Can I leverage my content on Kivivi for my other social media activities?

Absolutely. Your content is as good as it's ability to reach your other connections through as many channels as possible. On Kivivi, you can easily share your content with your followers on twitter and fans on facebook. We haven't forgotten the good old email either.

I have a website? How does it fit into the mix?

Very nicely. Consumers who discover your deals, appointments and announcements on Kivivi will be interested in knowing more about you and services. They can easily access your website from your profile on Kivivi. Kivivi will increase the number of referrals to your website. If they haven't already discovered you on Kivivi, refer them to the great deals, instant appointments and announcements you posted on Kivivi. It's a great way for them to stay connected with you between appointments.

Do I need a website to use Kivivi?

No. You can have your own business page on Kivivi. It essentially acts like your own supercharged website. Give your personalized address on Kivivi to your customers. Without spending a dime, you are up and running. No one to hire, nothing to update or maintain.

Do I need to install and maintain software and hardware to use Kivivi?

Nope. Kivivi is a web based service. Kivivi allows you to focus on delighting your customers, having a great conversation with them and acquiring new customers. You don't have to worry about installing and maintaining software and hardware or hiring an IT person.

What are endorsements?

An endorsement is a detailed testimonial. If you had a great experience with a service provider and would like to return the favor, provide an endorsement with all the details. It will help other Kivivi users to know more about a service provider before they make an appointment.